Stakeholders Grievance Mechanism Public Policy

Rowlinson Knitwear Limited trading as

One+All, The Making Of, Greenbergs and Gooddies (The Company)

STAKEHOLDERS GRIEVANCE MECHANISM — PUBLIC POLICY

1. Introduction

Rowlinson Knitwear Limited (trading as One+All, The Making Of, Gooddies and Greenbergs) is committed to ethical and transparent business practices. We believe that any person or organisation with a legitimate concern about our activities should have a clear, accessible way to raise it.

This Grievance Mechanism sets out the formal process by which any stakeholder — including employees, workers in our supply chain, customers, community partners, NGOs, trade unions, regulatory bodies, members of the public, and any other party affected by our operations — can raise concerns or complaints (grievances) and expect them to be handled in an organised, timely, and respectful manner.

This Grievance Mechanism does not replace existing UK or international legal processes, nor is it a substitute for judicial or administrative remedies available under domestic law. It does not replace feedback mechanisms provided by collective agreements, elected worker participation committees, or trade unions.

2. Our Brands and Scope

Rowlinson Knitwear Ltd operates across four brands:

• One+All — schoolwear, sold wholesale to schools and educational institutions

• The Making Of — workwear and healthcare apparel, sold wholesale

• Gooddies — schoolwear, sold direct to consumers

• Greenbergs — workwear and healthcare apparel, sold direct to consumers

This Grievance Mechanism applies across all four brands and all activities of Rowlinson Knitwear Ltd. Grievances relating to any of the following areas may be raised under this procedure:

• Labour rights, working conditions and wages in our supply chain

• Health and safety at supplier or partner sites

• Child labour, forced labour, or modern slavery concerns

• Product quality or safety concerns

• Environmental harm connected to our operations or supply chain

• Ethical trading and business conduct

• Treatment of community partners, NGOs, charities, or members of the public

• Any other matter related to our published commitments, including alignment with the ETI Base Code and B Corporation standards

Our ETI Base Code alignment covers, but is not limited to: freely chosen employment; freedom of association; safe and hygienic working conditions; no child labour; payment of living wages; and reasonable working hours.

3. Who Can Raise a Grievance

This policy is open to all stakeholders. This includes, but is not limited to:

• Employees

• Workers and employees in our supply chain (in any country)

• Workers' groups, trade unions, and elected worker participation committees

• Wholesale customers of One+All and The Making Of

• Direct customers of Gooddies and Greenbergs

• NGOs, charities, and community organisations

• Regulatory and certification bodies

• Members of the general public

Grievances may be raised anonymously — you do not need to provide your name or contact details, though doing so will help us respond to you directly. Where a complainant requests confidentiality, this will be respected at all times.

4. How to Raise a Grievance

4.1 Email (primary channel for all stakeholders)

The primary channel for raising a grievance is email. Please email the brand most relevant to your concern:

• One+All: grievance@oneandall.co.uk

• The Making Of: grievance@themakingof.uk

• Gooddies: grievance@gooddies.co.uk

• Greenbergs: grievance@greenbergs.co.uk

If you are unsure which brand to contact, you may email any of the above addresses and your grievance will be handled correctly. When you email any grievance address, the message is automatically converted into a secure notification sent directly to the Directors of Rowlinson Knitwear Ltd.

4.2 Additional channels for supply chain workers

Workers in our supply chain may also raise grievances through additional channels, as set out in our internal Operational Grievance Mechanism Supply Chain document (QAR50-502), which is shared directly with relevant individuals in our supply chain, and publicly accessible from our website. Our Operational Grievance Mechanism Supply Chain exists to help overcome the potential additional challenges for supply chain workers such as location, language and email. It is shared on our website at www.oneandall/sustainable. 

5. Administration and Oversight

The Directors of Rowlinson Knitwear Ltd hold overall responsibility for the Grievance Mechanism. When a grievance email is received, the Directors are automatically notified via a secure internal messaging system. Upon being notified, the Directors are responsible for:

• Acknowledging the grievance to the complainant within two working days

• Assigning a Grievance Owner who will lead the handling of the complaint

• Ensuring the correct process is followed in accordance with this policy

• Overseeing the resolution of the grievance

• Reporting significant or recurring grievances to Trustees

All grievances received under this policy will be logged and tracked until they are formally closed. Records are maintained to support continuous improvement and to fulfil reporting obligations, including under our ETI membership and B Corporation certification.

6. Grievance Categories

All grievances should be taken seriously and treated with respect for the person raising them.

7. Grievance Process at a Glance

The diagram below provides an overview of how a grievance is handled from the moment it is raised to the point at which it is formally closed.

8. Grievance Procedure

The following procedure applies to all grievances raised under this policy.

Step 1: Registration

All grievances will be recorded by the Grievance Owner. A reference number will be assigned. The Grievance Owner is responsible for: defining and implementing resolution actions; investigating the grievance; consulting relevant departments or individuals; ensuring resolution actions are completed; tracking the progress of the grievance; providing feedback to the complainant; documenting all actions taken; and obtaining necessary approvals from and reporting to management.

Anonymous grievances will not receive a direct response but will be logged and tracked alongside all other grievances. They are treated with the same seriousness and contribute to continuous improvement.

Step 2: Acknowledgement

The Grievance Owner will acknowledge the grievance to the complainant within two working days of receipt, confirming that a full response will be provided within ten working days. The acknowledgement will include: a summary of the grievance as understood; an outline of how it will be handled; and an estimated timeframe for the final response.

Where a grievance falls outside the scope of this policy, the Grievance Owner will explain this clearly and, where possible, direct the complainant to the appropriate process or body.

Step 3: Investigation

Where necessary, the Grievance Owner will lead an investigation. This may include collecting relevant documents, visiting supplier sites, consulting internal staff, and contacting external stakeholders or experts. The investigation findings will be used to inform the proposed response and remedy.

Step 4: Response

After the investigation, the Grievance Owner will produce a formal response. For supply chain grievances, responses will be provided in the local language where possible. Final approval for the response will be obtained from the Directors.

Step 5: Follow-Up and Close Out

Where the complainant accepts the proposed resolution, agreed actions will be implemented by the Grievance Owner. The grievance will be formally closed once resolved. A completion record will document the outcome and any remaining actions.

Step 6: Appeal

Where a complainant is dissatisfied with or unwilling to accept the proposed resolution, the grievance may be escalated to the Managing Director of Rowlinson Knitwear Ltd for review and final decision. Where the grievance raised directly involves the Managing Director, the Colleague Support Director will adopt the role of handling the appeal procedure. If all reasonable corrective actions have been exhausted, a written notice will be provided to the complainant. This does not affect the complainant's right to pursue any legal or regulatory remedy available to them.

9. Confidentiality and Anonymity

• Requests for confidentiality will always be respected.

• We will only share your personal information where it is necessary to investigate or resolve your grievance, or where we are required to do so by law. Your information will be handled in accordance with our Privacy Policy. For example, we may work with independent third parties to assess risks for vulnerable stakeholders

• Anonymous grievances are accepted and treated with the same seriousness as named complaints.

• No complainant will suffer any form of retaliation or disadvantage for raising a grievance in good faith.

• Grievance information will be kept confidential. Access will be limited to those directly involved in investigating or resolving the matter, and to the Directors overseeing the process. Any breach of confidentiality will be treated seriously and may result in disciplinary action.

10. Publicising This Policy

This policy is published on the websites of all Rowlinson Knitwear Ltd brands and is available to all stakeholders. In addition, the ETI Base Code is displayed in English and local languages in all Tier 1 supplier workplaces. All One+All, The Making Of, Gooddies, Greenbergs and Moda Per Cura staff members who interact with external stakeholders are familiarised with this policy annually.

11. Associated Documents

QAR50-221 - Whistleblowing policy 

QAR50-002 - Operational Grievance Mechanisms for our Anti-Bribery & Anti-Corruption Policy

QAR50-125 - Grievance Management

QAR50-126 - Grievance Register

QAR50-500 - OGM for occurrence of CHild Labour in the Supply Chain

QAR50-502 - OGMs for the Supply Chain